Payment, Tax, Shipping and Returns

Payment Methods

We accept the payment methods displayed at checkout, which may include PayPal and major debit or credit cards processed securely through Stripe.

Payment is taken when you submit your order. All orders remain subject to payment authorisation and stock availability. Once your payment and order have been verified, we will email you an order confirmation containing your order number.

If we are unable to fulfil your order, we will notify you by email, cancel the unavailable item or order, and issue a full refund to your original payment method.

Prices and Taxes

Unless otherwise clearly stated, all prices are displayed and charged in Australian dollars (AUD).

All applicable Australian GST, import duties, customs taxes and standard customs clearance charges are included in the product price. No additional tax will be added at checkout, and customers will not be required to pay import tax or customs duty when the order is delivered.

The final checkout total will show the product price and any applicable shipping charge. Any shipping charge displayed at checkout is a delivery fee and not an additional tax.

Any transaction or account fees separately charged by your bank, card issuer or payment provider are determined and collected by that provider, not by us.

Customs and Import Charges

Orders dispatched from outside Australia are shipped with applicable duties and taxes prepaid.

We are responsible for the standard Australian GST, import duties and customs charges associated with your order. You should not be asked to make an additional tax or customs payment before receiving your parcel.

If a carrier or customs authority unexpectedly asks you to pay an import duty, GST or customs tax, please contact us at 543847094@qq.com before making payment. Include your order number and a copy of the payment request so that we can investigate and resolve the matter.

Customs inspections and processing may still affect delivery times, even when all applicable taxes and duties have been prepaid.

Order Confirmation and Tracking

After your order has been verified, you will receive an email containing your order number. Once the order has been dispatched, we will send tracking information where a tracked delivery service is available.

For delivery or tracking assistance, please contact:

543847094@qq.com

Please include your order number in your message.

Shipping Charges and Delivery

Shipping charges are calculated according to the Australian delivery address and are displayed before payment.

Standard shipping is free for orders of A$10 or more. Orders below this amount will be charged the shipping fee shown at checkout.

The estimated delivery time to Australian addresses is 5–8 business days after dispatch. This is an estimate rather than a guaranteed delivery date. Remote locations, carrier disruptions, public holidays and customs processing may cause delays.

If we become aware of a significant delay, we will provide updated information and an appropriate solution. If your order has not arrived within the estimated timeframe, please contact us so that we can investigate the shipment with the carrier.

Discreet Packaging

We take reasonable steps to protect your privacy.

Orders are shipped in plain, unbranded outer packaging without adult-themed images or promotional wording. Where legally permitted, product details are described discreetly.

Shipping and customs labels will contain only the sender, recipient, carrier and product information required by the delivery provider, customs authorities or applicable law. We will not provide false or misleading information on customs documentation.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Goods must be of acceptable quality, safe, fit for their intended purpose and consistent with their description. Nothing in this policy limits any rights or remedies available to you under the Australian Consumer Law.

If a product has a major problem, you may be entitled to choose a replacement or a full refund. If the problem is minor, we may choose to repair the product within a reasonable time. If it cannot be repaired within a reasonable time, you may be entitled to a replacement or refund.

Australian Consumer Law rights are not limited to 30 days and may continue for a reasonable period based on the nature, price and expected life of the product.

Change-of-Mind and Hygiene Returns

We do not offer returns or exchanges simply because you have changed your mind for products that have been opened, unsealed or used.

For hygiene and safety reasons, this includes intimate products, personal lubricants, lotions and other hygiene-sensitive goods.

These hygiene restrictions do not affect your rights if a product is faulty, unsafe, damaged, incorrectly supplied or does not match its description.

Faulty or Incorrect Products

If you believe that a product is faulty, damaged or incorrect, please contact 543847094@qq.com and provide:

• Your order number

• A description of the problem

• Photographs or video where reasonably practical

Please contact us before sending an item back so that we can provide the correct return instructions and address. This process does not limit your statutory consumer rights.

A faulty product does not need to be returned in its original packaging, although it should be packaged safely for transport. We may assess the product before providing a remedy.

If the product is confirmed to have a fault, we will reimburse reasonable return postage costs and provide the remedy required by Australian Consumer Law. Please retain your postage receipt.

Any manufacturer’s warranty applies in addition to your rights against us as the seller. We will not require you to deal only with the manufacturer.

Damaged, Opened or Incomplete Deliveries

If your parcel arrives damaged, opened or with items missing, please:

• Photograph the outer packaging, shipping label and affected contents

• Keep the packaging and all items received

• Contact 543847094@qq.com as soon as reasonably possible

• Include your order number and a description of the issue

Prompt notification helps us investigate the matter with the carrier, but it does not limit your rights under Australian Consumer Law. We are responsible for working with the carrier to resolve loss or damage that occurs during delivery.